1. Shipping Regions

We are delighted to offer international shipping to customers worldwide, except for regions affected by sanctions or with complex customs regulations. However, please note that due to local laws, shipping certain items may be restricted in some countries. It’s your responsibility to check the legality of importing your purchased items into your country before placing an order.

2. Shipping Methods and Estimated Delivery Times

  • Standard Shipping: This is our most cost – effective option. For most countries, it typically takes 7 – 14 business days for your order to arrive.
  • Express Shipping: If you’re in a hurry to receive your beautiful jewelry, choose our express shipping service. It usually delivers within 3 – 5 business days.

Please note that these estimated delivery times do not include weekends, holidays, or potential delays caused by customs inspections.

3. Order Processing

All orders are processed within 1 – 2 business days after payment is successfully verified. If there are any issues with your payment or order details, we will contact you via the email address you provided during checkout to resolve the problem promptly.

4. Shipping Fees

Shipping fees are calculated based on the total weight of your order, your shipping destination, and the chosen shipping method. You can view the exact shipping fee during the checkout process. Orders meeting the free shipping threshold (as mentioned in the Shipping Methods section) will have the shipping cost waived automatically.

5. Package Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your package on our website or the official website of the shipping carrier. Please allow 24 – 48 hours for the tracking information to become available after receiving the shipping confirmation email.

6. Customs and Import Duties

Customers are responsible for any customs duties, taxes, or import fees levied by their local customs authorities. These charges are based on the value of the goods, the country of origin, and local customs regulations. We have no control over these charges, and they are usually calculated at the time of customs clearance. Please contact your local customs office for more information on potential fees before placing an order.

7. Lost, Damaged, or Stolen Packages

In the unlikely event that your package is lost, damaged, or stolen during transit, please contact our customer service team at [customer service email address] within 7 days of the expected delivery date. Provide us with your order number, tracking information, and a detailed description of the issue. We will work with the shipping carrier to investigate the situation and resolve the problem as quickly as possible. If the package is lost or damaged due to carrier negligence, we will either issue a refund or reship the order at no additional cost to you.

8. Insurance

We do not automatically include insurance for your orders. However, if you wish to insure your package, please contact us before placing your order, and we will provide you with options and additional costs for insuring your shipment.

9. Special Situations

  • Remote Areas: Shipping to remote areas may incur additional fees and longer delivery times. We will notify you if your shipping address is considered remote during the order processing.
  • Large or Heavy Orders: For large or heavy orders, additional shipping fees may apply. Our customer service team will contact you to discuss the shipping options and associated costs.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. By continuing to use our services after any changes are made, you agree to be bound by the updated policy.

If you have any questions or concerns about our Shipping Policy, please don’t hesitate to contact our customer service team. We’re here to ensure you have a smooth and enjoyable shopping experience.